For years, our warehouse has been the engine room of our business: fast‑paced, professional and driven by teams who understand our operation inside out. It’s a space where accuracy, timing and coordination matter every single day, and where we’ve consistently delivered for our customers. Project Fusion builds on that foundation through a targeted investment of over £1 million. Together, this commitment is transforming how our warehouse operates, bringing systems, tools and processes into one modern, fully integrated environment designed for scale, resilience and the future. Why Invest Now? Customer expectations continue to rise. Speed, transparency, traceability and reliability are no longer differentiators, they’re the baseline. To stay ahead, our warehouse operations must not only perform today, but be designed for the demands of tomorrow. For several years, we’ve been planning how and when to take the next step in our warehouse evolution. A transformation of this size can’t be rushed, especially in a live environment where service continuity is critical. The move to Microsoft Business Central (BC365), combined with tighter integration across the wider Microsoft ecosystem and warehouse‑ready mobile technology, created the right conditions to progress with confidence. Project Fusion is that step. What Project Fusion Delivers Project Fusion is a comprehensive modernisation programme, focused on strengthening performance, insight and scalability across the warehouse. Key elements include: Digital Picking Across the Warehouse Every warehouse picker is being equipped with smart, handheld devices. These tools guide picking activity in real time, improve accuracy, speed up workflows and provide instant visibility of inventory across the operation. Centralised, Automated Workflows Warehouse data is being unified into a single, structured system. This removes duplication, streamlines processes and ensures information is consistent, current and accessible across teams and systems. A Consolidated Ecommerce and Order Platform Multiple platforms are being brought together into one integrated solution. This enables smoother order flows, stronger system integration and far more powerful operational and performance reporting. End‑to‑End Traceability Every pick, movement and update is automatically recorded. This creates robust audit trails, improves compliance and accountability, and gives us unprecedented insight into warehouse activity. Sustainability Built In Digital‑first warehouse operations reduce waste, minimise rework and support more sustainable long‑term practices. Project Fusion directly contributes to lowering our environmental footprint while improving efficiency. What This Means for Our Customers While Project Fusion is focused on internal operations, the impact will be very visible externally. Over the coming year, customers will benefit from: Once the programme completes, we’ll be able to share clear before‑and‑after metrics across accuracy, speed, efficiency and environmental impact. What’s Next? Project Fusion is already underway. Over the next 12 months, we’ll be sharing progress from the warehouse floor, system milestones, operational wins and the people behind the transformation. This isn’t just a technology upgrade. It’s a strategic investment in how we operate, how we scale and how we serve our customers in the years ahead. Project Fusion marks the beginning of our next chapter and we’re excited to take you with us on the journey.
